Tenlo AI Inc. (“Tenlo”, “we”, “our”) respects your right to control your data. This page explains how to disconnect third-party accounts and request deletion of data Tenlo stores about you, your business, your connected accounts, or content processed through the Services.
For the full data-handling policy, see the Tenlo Privacy Policy. For contractual terms, see the Tenlo Terms of Service.
Deletion requests can be sent to privacy@tenloai.com.
When you connect a third-party account or use the Services, Tenlo stores only the information needed to provide, secure, support, and administer the Services. Depending on the product you use, this may include:
Tenlo does not intentionally store your personal social-network profile, friend list, personal photos, private social messages, Google Drive files, Google Photos, Google Calendar, or Google Contacts unless a future product expressly requests that access and the Privacy Policy is updated.
You have three main options. Use whichever is easiest.
Sign in at app.tenloai.com and open the product dashboard that uses the connected account. Click Disconnect or Remove next to the relevant connection.
Common locations:
Disconnecting stops Tenlo from fetching new data from that account. It also revokes or clears the access token in Tenlo’s systems. Some third-party platforms may also require you to remove Tenlo from the platform’s own connected-app settings.
Disconnecting does not always delete content Tenlo already fetched before disconnect. To delete already-fetched content, use Option 3.
You can revoke Tenlo’s access directly from the platform that issued access:
After revocation, Tenlo can no longer fetch new data from that account. To delete content already fetched by Tenlo, use Option 3.
To request deletion of data Tenlo already stores, email privacy@tenloai.com from the email address associated with your Tenlo account.
Please include:
We will confirm receipt within 5 business days. We aim to complete deletion from production systems within 30 days after verifying the request, unless a longer period is required or permitted by law.
We may need to verify your identity and authority before deleting business account data.
The data deleted depends on the request and the product involved.
Where deletion from production systems is completed, encrypted backups may retain deleted data for up to 30 additional days before being overwritten.
Specific deletion timelines by data type are described in the sections below and in Section 9 (Retention and Deletion) of the Privacy Policy. Google user data has a shorter deletion window — see Section 6 below. General Customer Data is retained for up to 90 days after cancellation or final suspension before deletion from production systems.
Google user data has a shorter deletion timeline than Tenlo’s general account-retention period.
If you revoke Tenlo’s Google OAuth access, disconnect Google Business Profile, disconnect Gmail, or finally cancel the relevant Tenlo subscription, Tenlo deletes Google user data from production systems within 30 days unless law requires retention.
Google user data may remain in encrypted backups for up to 30 additional days before being overwritten.
You can revoke Google access at any time at myaccount.google.com/permissions.
Tenlo may retain limited information where required or permitted by law, contract, security needs, abuse prevention, accounting, or compliance obligations.
Examples include:
Tenlo may retain a minimal audit record of a deletion request for up to 12 months, unless a longer period is required or permitted by law. This audit record does not contain review text, message body content, CRM notes, or chat transcripts.
Unsubscribe and suppression records may be retained as long as needed to honor CASL, anti-spam, sender-reputation, and abuse-prevention obligations, as described in Section 13 of the Tenlo Privacy Policy.
Cancelling a subscription stops future billing and ends access at the end of the billing period, but it is not always the same as an immediate deletion request.
After cancellation or final suspension, Tenlo may retain Customer Data for up to 90 days to allow reactivation, export, billing reconciliation, support, and account closure. After that period, Customer Data is deleted from production systems unless law requires retention.
Google user data is deleted from production systems within 30 days after OAuth revocation or final cancellation of the relevant subscription, whichever comes first.
If you want earlier deletion, email privacy@tenloai.com and request deletion.
If you received a message from a Tenlo Customer, the Customer is usually the sender and the organization responsible for your contact information and consent relationship.
You may:
Tenlo processes unsubscribe requests without delay and in any event within 10 business days where CASL applies. Tenlo may retain suppression records to ensure you are not re-contacted by the same Customer through the Services.
If you request deletion of personal information held by a Tenlo Customer, Tenlo may need to forward or route the request to that Customer unless Tenlo independently controls the relevant information.
To protect Customer accounts and personal information, Tenlo may ask for information needed to verify:
If Tenlo cannot verify the request, we may ask for more information or decline to delete the data until verification is complete.
Tenlo aims to:
Backups may retain deleted data for up to 30 additional days before being overwritten.
Tenlo AI Inc.
PO BOX 10004, Uxbridge RPO Elgin Park, ON, L9P 0B1
Canada
Email Tenlo’s privacy team and we will confirm receipt within 5 business days.
privacy@tenloai.com