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Reputation AI

Keep every review response prompt, specific, and safe.

Review-response consistency for local businesses where trust is part of the sale.

Reputation AI monitors connected Google and Facebook review sources, prepares drafts in your voice, and routes sensitive situations for human judgment. Google replies can be posted from TenloAI; Facebook drafts are ready to review and copy.

Get 3 approval-ready sample replies For contractors
Cancel anytime Google + Facebook monitoring
Reputation AI · Workflow
Connected sources
Google + Facebook
monitored
Draft queue
Ready for review
edit or approve
Sensitive items
Human queue
rule-based
Google publishing
Controlled
eligible replies only
Who it's for

For businesses where reviews
help customers choose.

A strong rating helps, but customers also notice which businesses show up when feedback is hard. Reputation AI keeps response coverage and response quality from slipping when work gets busy.

Restaurants & hospitality
One bad review on a Friday night moves Saturday's bookings. Stay ahead of it.
Home services
HVAC, plumbing, landscaping, cleaning. Every job earns or costs you a review.
Retail, car dealerships & local shops
Walk-ins, test drives, and discovery all hinge on that first-page search and social result. Own it.
Real estate & professional services
Brokerages, accountants, advisors, insurance, and other trust-led businesses where clients check reviews before they call.
What it does

A review-response routine
that stays reliable when work gets busy.

Reputation AI organizes monitoring, drafting, approval, and escalation in one workflow while keeping a person in control of replies that need judgment.

Approval-ready replies in your voice
New connected reviews receive specific draft replies matched to your configured tone and the review content. Approve, edit, reject, or publish where the platform supports it.
Review request campaigns
Turn happy customers into public reviewers. Send branded SMS and email asks to recent customers, automatically, on the schedule that works for your business.
A daily brief, not a dashboard you ignore
The dashboard brings reviews to approve, flagged escalations, and drafts ready for action into one queue. Monthly reporting summarizes review and response activity without turning illustrative figures into promised results.
Sensitive-review safeguards
Reviews that mention legal risk, accusations, or fall below your threshold skip auto-publishing and ping you directly, so complex or defensive replies stay under human control.
Approval workflow
Start cautious and review every draft. When you are comfortable, automate only the safe cases and keep sensitive reviews routed to a person. You stay in control.
Brand voice that actually sounds like you
Describe how you want Reputation AI to communicate with your customers, or let it analyze your past interactions and mimic your brand voice automatically. Tune it any time from the dashboard.
How it works

Set up in under an hour.
Stay in control from day one.

1
Connect Google and Facebook sources
Connect the Google Business Profile and Facebook Page you manage. Reviews and recommendations are monitored from both sources.
2
Set your brand voice
Describe how you want Reputation AI to talk to your customers, or let it analyze your past interactions and mimic your brand voice automatically. Tune it any time.
3
Approve safe replies, hand off the hard ones
Approve drafts one-by-one, enable delayed auto-posting only for eligible positive Google reviews, or route sensitive reviews to a person. Facebook drafts remain copy-ready.
4
Run review campaigns in the background
Import lawfully contactable recent customers manually, from a spreadsheet, or through a supported webhook. Send branded SMS or email requests with unsubscribe and suppression controls.
Reputation AI review management interface showing drafted responses and approval workflow
The workflow
Monitor both sources. Review what needs judgment.
Publish eligible Google replies under rules you control.
Pricing

Three flat prices.
Fourteen days to try any of them free.

Reputation AI
Keep Google and Facebook review responses prompt, specific, and under your control. No setup fee, no per-review charge, no contract. Prices in CAD.
Essentials · $30/mo — Google + Facebook monitoring, approval-ready responses in your brand voice, controlled auto-publish, sensitive-review alerts and human handoff, monthly report
Growth · $50/mo — everything in Essentials plus SMS + email review request campaigns and review-based marketing copy
Pro · $99/mo — everything in Growth plus Trust Score, service recovery, competitor tracking, sampled AI search visibility and a monthly Trust Audit
Multi Location — quoted per business; every tier covers one location
Email support from the Tenlo team on every tier
from$30/mo
14-day free trial
Start free trial

Running multiple products? The Growth Bundle includes Reputation AI Growth and saves $75/mo; the Pro Bundle includes Reputation AI Pro.

FAQ

Questions we hear
before every free trial.

Does the AI publish replies without me seeing them first?

Every draft can require approval. Optional auto-posting is limited to eligible positive Google reviews that pass your configured sentiment, score, legal, trigger, timing, and business-hour rules.

What if the AI writes something off-brand or wrong?

Edit it, reject it, or rewrite it. Low-star, low-confidence, legal-keyword, and selected sensitive-content reviews can be routed to a human queue according to your account settings.

Which review platforms are supported?

Reputation AI monitors connected Google Business Profile and Facebook Page sources. Google replies can be approved and posted from TenloAI. Facebook drafts are approval- and copy-ready; TenloAI does not publish Facebook replies directly.

How long does setup take?

Setup starts by connecting the Google Business Profile and Facebook Page you manage, defining your brand voice, and choosing approval and escalation rules. Review-request campaigns also require a valid legal basis and the correct public review link for each location.

Is my data secure?

Reputation AI runs on modern, encrypted infrastructure and we never sell or share your data. We only store what's needed to draft responses and run your campaigns. See our privacy policy for the details.

What happens at the end of the free trial?

A credit card is requested when you sign up for the trial, but you won't be charged during the 14-day trial period. Once the trial ends, your card is billed and Reputation AI continues uninterrupted. Cancel any time before the trial ends and you won't be charged at all.

Make review responses
a controlled routine.

Fourteen days, no contracts, no charges until the trial ends. Connect your review sources, set your brand voice and approval rules, and evaluate the workflow with your own reviews.

Get 3 sample replies Start 14-day free trial
Questions? Email hello@tenloai.com