AI Support Chatbot uses your approved FAQs, manuals, policies, and help content to answer recurring website questions. When confidence is low, or the customer asks for help, it captures their details and sends the full conversation to your existing support process.
P01 is a strong fit when recurring post-purchase questions can be answered from approved content and uncertain cases need to reach the existing support process with context.
No generative system can promise that every answer will be correct. P01 retrieves from approved content, applies a configurable confidence threshold, and provides a human handoff when the conversation should not stay with the assistant.
Standard usage safeguards apply. Running multiple products? The Growth Bundle includes AI Support Chatbot and saves $75/mo.
You can configure a confidence threshold and phrases that trigger a human handoff. When a handoff occurs, the visitor's contact details and conversation transcript are sent to the support process you configured.
No generative system can promise that every answer will be correct. AI Support Chatbot retrieves from approved content, applies a configurable confidence threshold, and can hand the conversation to a person when confidence is low. Review early conversations and keep the source content current.
You can add manually entered FAQs, CSV or XLSX FAQ files, approved URLs and sitemaps, and supported PDF, DOCX, and Markdown documents. Scanned image-only PDFs are not supported in the current interface.
You can configure phrases such as "talk to a person" and set a confidence threshold for handoff. The assistant can capture contact details and send the conversation transcript to your support process.
No. AI Support Chatbot complements an existing inbox or helpdesk. It sends handoff details and the conversation transcript by email; it does not provide full ticketing or two-way helpdesk synchronization.
The assistant sends handoffs by email to the address you configure, including a shared support inbox or a helpdesk ticket-creation address. Slack and Microsoft Teams notifications are also supported through Tenlo's notification system.
Yes. Standard safeguards currently allow up to 500 new conversations and 2,000 visitor messages per business per UTC day, with up to 100 visitor messages per conversation. Limits can be configured by account.
A credit card is requested when you sign up for the trial, but you won't be charged during the 7-day trial. Once the trial ends, your card is billed and the widget keeps running without interruption. Cancel any time before the trial ends and you won't be charged at all.
Send one public support article, manual, or help-centre link. We will show how five representative questions could be answered and which ones should reach a person.