Plain-language summary: By using Tenlo, you agree to these terms. Use the platform lawfully, pay your subscription, and don't misuse our services. We own the platform; you own your data.
By creating an account or using any Tenlo product or service, you agree to be bound by these Terms of Service and our Privacy Policy. If you are using Tenlo on behalf of a business or organization, you represent that you have authority to bind that entity to these terms.
If you do not agree to these terms, do not use our services.
Tenlo provides a suite of AI-powered business tools for small and medium businesses, including:
We reserve the right to modify, suspend, or discontinue any feature at any time with reasonable notice.
You must provide accurate, current, and complete information when registering. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
You agree to use Tenlo only for lawful business purposes. You may not:
SMS & Email Compliance: You are solely responsible for ensuring all review request recipients have provided valid consent under CASL, CAN-SPAM, or other applicable laws, and that your campaigns comply with all applicable legislation. Tenlo is not liable for non-compliant campaigns. See Section 13 for full CASL obligations.
Subscriptions are billed monthly in advance. Payments are processed by Stripe. By providing payment information, you authorize Tenlo to charge your payment method on a recurring monthly basis.
Current pricing is displayed on our website. We may change prices with 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing.
Where offered, free trials automatically convert to paid subscriptions at the end of the trial period unless you cancel before the trial ends.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial months.
If payment fails, we will attempt to collect payment for up to 14 days. If unsuccessful, your account may be suspended. Data is retained for 90 days after suspension to allow reactivation.
You retain ownership of all data you upload, input, or connect to Tenlo, including your customer lists, business content, and campaign data ("Customer Data").
By using Tenlo, you grant us a limited, non-exclusive license to process your Customer Data solely to provide and improve the services you have subscribed to. We do not claim ownership of your data and do not use it to train AI models.
You are responsible for ensuring you have the legal right to upload and process any data you provide to us, including customer contact information.
Tenlo and its licensors own all rights, title, and interest in the platform, including all software, AI models, designs, trademarks, and content we create. Nothing in these terms transfers any intellectual property rights to you.
You may not use the Tenlo name, logo, or brand assets without our prior written consent.
Tenlo connects with third-party services including Google, Gmail, Twilio, Stripe, and others. Your use of these integrations is also governed by those providers' terms and policies. Tenlo is not responsible for the actions, availability, or data practices of third-party services.
Connecting a Google or Gmail account grants Tenlo only the specific permissions required for the features you use. You can revoke access at any time through your Google account settings.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, TENLO DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the services will be uninterrupted, error-free, or that AI-generated content will be accurate or complete. AI outputs should be reviewed before use in customer-facing communications.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TENLO'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO TENLO IN THE 12 MONTHS PRECEDING THE CLAIM.
IN NO EVENT SHALL TENLO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Either party may terminate this agreement at any time. You may terminate by cancelling your subscription. We may terminate or suspend your account immediately if you breach these terms, engage in fraudulent activity, or for any other reason at our discretion with reasonable notice where practical.
Upon termination, your right to access the platform ceases. Customer Data will be retained for 90 days following termination, after which it will be permanently deleted.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Ontario, Canada.
If you are located outside Canada, local mandatory consumer protection laws in your jurisdiction may also apply.
Tenlo is subject to Canada's Anti-Spam Legislation (CASL), S.C. 2010, c. 23, and facilitates compliance for customers who send commercial electronic messages (CEMs) through our platform, including SMS and email review request campaigns.
By using Tenlo's messaging features, you represent and warrant that:
Tenlo acts as a service provider facilitating the delivery of CEMs on your behalf. We provide technical infrastructure, unsubscribe management, and suppression list enforcement. However, you remain the sender of your campaigns and the party responsible for CASL compliance. Tenlo is not responsible for penalties arising from your failure to obtain valid consent or otherwise comply with CASL.
Tenlo reserves the right to suspend or terminate any campaign or account where we have reasonable grounds to believe CASL or other applicable anti-spam legislation is being violated. We may also cooperate with regulatory authorities including the CRTC, the Competition Bureau, or the Privacy Commissioner of Canada in any investigation.
Penalties: CASL violations can result in fines of up to $1,000,000 per violation for individuals and $10,000,000 per violation for organizations. Ensuring valid consent is your responsibility. If you are unsure whether your recipient list meets CASL requirements, do not send until you have confirmed compliance.
Subscriptions are billed monthly in advance. Payments are processed by Stripe. By providing payment information, you authorize Tenlo to charge your payment method on a recurring monthly basis.
Current pricing is displayed on our website. We may change prices with 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing.
Where offered, free trials automatically convert to paid subscriptions at the end of the trial period unless you cancel before the trial ends.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial months.
If payment fails, we will attempt to collect payment for up to 14 days. If unsuccessful, your account may be suspended. Data is retained for 90 days after suspension to allow reactivation.
You retain ownership of all data you upload, input, or connect to Tenlo, including your customer lists, business content, and campaign data ("Customer Data").
By using Tenlo, you grant us a limited, non-exclusive license to process your Customer Data solely to provide and improve the services you have subscribed to. We do not claim ownership of your data and do not use it to train AI models.
You are responsible for ensuring you have the legal right to upload and process any data you provide to us, including customer contact information.
Tenlo and its licensors own all rights, title, and interest in the platform, including all software, AI models, designs, trademarks, and content we create. Nothing in these terms transfers any intellectual property rights to you.
You may not use the Tenlo name, logo, or brand assets without our prior written consent.
Tenlo connects with third-party services including Google, Gmail, Twilio, Stripe, and others. Your use of these integrations is also governed by those providers' terms and policies. Tenlo is not responsible for the actions, availability, or data practices of third-party services.
Connecting a Google or Gmail account grants Tenlo only the specific permissions required for the features you use. You can revoke access at any time through your Google account settings.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, TENLO DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the services will be uninterrupted, error-free, or that AI-generated content will be accurate or complete. AI outputs should be reviewed before use in customer-facing communications.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TENLO'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO TENLO IN THE 12 MONTHS PRECEDING THE CLAIM.
IN NO EVENT SHALL TENLO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Either party may terminate this agreement at any time. You may terminate by cancelling your subscription. We may terminate or suspend your account immediately if you breach these terms, engage in fraudulent activity, or for any other reason at our discretion with reasonable notice where practical.
Upon termination, your right to access the platform ceases. Customer Data will be retained for 90 days following termination, after which it will be permanently deleted.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Ontario, Canada.
If you are located outside Canada, local mandatory consumer protection laws in your jurisdiction may also apply.
We may update these Terms from time to time. For material changes, we will provide at least 14 days' notice by email before the new terms take effect. Non-material changes (such as clarifications) may take effect immediately upon posting.
Your continued use of Tenlo after the effective date constitutes your acceptance of the updated terms.
For questions about these Terms of Service, please contact us: