These Terms of Service (“Terms”) are a contract between Tenlo AI Inc., a Canadian federal corporation with offices at PO BOX 10004, Uxbridge RPO Elgin Park, ON, L9P 0B1 (“Tenlo”, “we”, “our”), and the business or person accepting these Terms (“Customer”, “you”, “your”).
By creating an account, clicking to accept, signing up for a trial, using the Services, or otherwise indicating acceptance, you agree to these Terms. If you accept on behalf of a business, you represent that you have authority to bind that business, and “Customer” means that business.
If you do not agree, do not create an account or use the Services.
“Services” means the Tenlo SaaS products made available at tenloai.com, app.tenloai.com, or successor domains, including:
We may add, remove, modify, suspend, or improve the Services from time to time. We will not materially reduce core paid functionality during a subscription period without reasonable notice.
Features labeled beta, preview, pilot, experimental, or similar are provided as-is and may be modified or discontinued at any time.
The Services are intended for business use. You must be at least 18 years old and legally able to enter into these Terms.
You are responsible for:
Tenlo uses magic-link authentication and does not store account passwords.
Some Services require you to connect third-party accounts, such as Google Business Profile, Gmail, Microsoft 365, Meta/Facebook Pages, HubSpot, Pipedrive, Calendly, or similar services.
By connecting a third-party account, you authorize Tenlo to access, process, send, post, sync, and store data from that account as needed to provide the Services you configure. You are responsible for ensuring that:
You may revoke access through Tenlo or the third-party platform. Revocation stops new access, but data already received by Tenlo is handled under the Privacy Policy, Data Deletion Instructions, and any applicable agreement.
If a Service is offered with a free trial, you may use it during the stated trial period at no charge. At the end of the trial, the Service converts to a paid subscription at the rate shown in the Services, on the pricing page, or in the applicable order unless you cancel before the trial ends.
Paid subscriptions renew monthly unless an order states otherwise.
You will pay the fees shown when you subscribe or stated in the applicable order. Fees are in Canadian dollars unless expressly stated otherwise. Fees are exclusive of HST, GST, PST, sales tax, VAT, and similar taxes, which may be added where required by law.
Fees are billed through Stripe. You authorize Tenlo and Stripe to charge your payment method for recurring fees, usage fees, taxes, and other amounts due.
If payment fails, we may retry the charge. If fees are more than 14 days overdue, we may suspend the Services after giving 7 days’ notice. If fees remain unpaid for a further 7 days, we may terminate the account.
Fees are non-refundable except where required by law or expressly stated in an order. If you cancel mid-cycle, you retain access through the end of the current billing period, and no pro-rata refund is owed.
We may change subscription fees with at least 30 days’ notice. If you do not accept the new fee, you may cancel before it takes effect.
You will use the Services only for lawful business purposes and in compliance with these Terms, applicable law, platform rules, and third-party service terms.
You will not:
For every contact you upload, import, sync, or otherwise provide to Tenlo for Sales Outreach, review requests, SMS, email, or other commercial electronic messages, you represent and warrant that:
Where CASL applies, a valid basis may include express consent or implied consent where available, including existing business relationship windows or conspicuously published business contact information where the message is relevant to the Recipient’s business role.
Commercial electronic messages sent through Tenlo must identify you as the sender and include a working unsubscribe mechanism. Tenlo may identify itself as the technology provider where required or appropriate.
Tenlo processes unsubscribe requests without delay and in any event within 10 business days. Unsubscribe mechanisms must remain functional for at least 60 days after a message is sent. Where Tenlo detects unsubscribe requests sent by reply or another supported manual channel, Tenlo suppresses the Recipient for your account. You must not interfere with, remove, obscure, or replace Tenlo’s unsubscribe mechanism unless Tenlo has approved the alternative mechanism in writing.
Tenlo may suspend or terminate campaigns, imports, sending, or accounts where Tenlo reasonably believes there is a consent, deliverability, abuse, platform-policy, or legal risk.
CASL penalties: Violations can result in administrative monetary penalties of up to CAD $1,000,000 per violation for individuals and up to CAD $10,000,000 per violation for organisations. Compliance is your responsibility as the sender of your campaigns.
“Customer Data” means data submitted to, connected to, generated through, or processed by the Services on your behalf. Customer Data includes reviews, review replies, chat transcripts, prospect lists, recipient lists, CRM records, mailbox metadata, reply classifications, uploaded knowledge base content, prompts, settings, AI-generated drafts, approved sends, and related records.
As between you and Tenlo, you own Customer Data. Tenlo claims no ownership of Customer Data.
You grant Tenlo a non-exclusive, worldwide, royalty-free license to host, copy, transmit, process, display, adapt, analyze, and otherwise use Customer Data solely to:
Tenlo will not use Customer Data to train general-purpose AI models. Tenlo will not sell Customer Data.
Tenlo’s processing of personal information is described in the Privacy Policy and Data Deletion Instructions.
For Customer Data, you are generally the organization responsible for determining whether the data may be collected, uploaded, connected, sent, or otherwise processed through the Services. Tenlo acts as a service provider processing Customer Data on your behalf and according to your instructions, product configuration, these Terms, and applicable law.
Tenlo currently supports Customers in Canada and the United States. The Services are not intended for use in Europe, the United Kingdom, or other unsupported jurisdictions unless Tenlo agrees in writing.
Customers who require subprocessor notice terms, additional security terms, or other procurement terms may request Tenlo’s Master Services Agreement at hello@tenloai.com. If you and Tenlo sign a Master Services Agreement, that agreement controls over these Terms to the extent of any conflict.
Customer Data may be transferred to and processed in Canada, the United States, and other jurisdictions where Tenlo or its subprocessors operate. You authorize those transfers and are responsible for providing any notices or obtaining any consents required from your users, Recipients, or other individuals.
Where you connect Google Business Profile or Gmail, Tenlo uses Google user data only to provide the Services you authorize, secure the Services, prevent abuse, and comply with law. Tenlo does not sell Google user data, use it for advertising or retargeting, or use it to train general-purpose AI models. Tenlo AI Inc.’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
You may export available Customer Data through the Services during your active subscription and for 30 days after account closure, unless access has been suspended or terminated for legal, security, or abuse reasons.
After the export period, Tenlo may delete Customer Data according to the Privacy Policy and Data Deletion Instructions.
Deletion may not immediately remove data from encrypted backups, logs, suppression records, billing records, tax records, security records, legal hold data, or other records Tenlo is required or permitted to retain.
The Services use AI systems and third-party model providers to generate drafts, summaries, classifications, recommendations, embeddings, chat responses, review replies, outreach sequences, lead scores, and other outputs (“Output”).
Output is provided as a draft or recommendation. Output may be inaccurate, incomplete, biased, outdated, duplicative, off-tone, infringing, or unsuitable for your use case.
You are responsible for:
As between you and Tenlo, you own Output generated for you through the Services, subject to your compliance with these Terms, the rights of underlying AI providers, and the possibility that similar output may be generated for other customers.
Tenlo does not guarantee that Output is unique, original, non-infringing, error-free, or suitable for a regulated purpose.
Tenlo owns the Services, including software, workflows, interfaces, documentation, templates, prompts, prompt structures, configurations, model routing, analytics, know-how, product improvements, and all related intellectual property rights.
Your use of the Services does not transfer any Tenlo intellectual property rights to you.
You own your Customer Data and your Customer-owned intellectual property.
If you provide feedback, suggestions, or ideas, you grant Tenlo a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or attribution. Tenlo will not publicly identify you as the source of feedback without your consent.
Tenlo maintains commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data, including TLS in transit, encryption at rest in primary systems where supported by subprocessors, row-level tenant isolation, magic-link authentication, role-based access controls, and least-privilege access.
No system is perfectly secure. Tenlo does not guarantee that unauthorized access, loss, or security incidents will never occur.
If Tenlo becomes aware of a security breach affecting Customer Data, Tenlo will notify you without undue delay and, where feasible, within 72 hours after Tenlo determines that a reportable breach has occurred. Notice will include information reasonably available to Tenlo at the time.
You are responsible for securing your account, devices, users, connected accounts, CRM, mailbox, and recipient lists.
Tenlo does not provide an uptime service-level agreement under these Terms unless a separate written agreement states otherwise.
We use commercially reasonable efforts to keep the Services available, maintain integrations, and fix material defects in a reasonable time. The Services may be unavailable because of maintenance, updates, third-party outages, model-provider issues, platform API changes, security incidents, or events outside Tenlo’s reasonable control.
Tenlo may suspend all or part of the Services, with notice where practicable, if:
Suspension does not relieve you of payment obligations that accrued before suspension. Tenlo will restore access when the issue is resolved to Tenlo’s reasonable satisfaction.
These Terms begin when you accept them and continue until your account is closed or the Terms are terminated.
You may cancel a paid subscription through the Services or by emailing hello@tenloai.com. Cancellation is effective at the end of the current billing period unless an order states otherwise.
Tenlo may terminate these Terms and close your account on 30 days’ notice. Tenlo may terminate immediately if:
On termination, your right to access and use the Services ends. Sections that by their nature should survive will survive, including Sections 6 through 13 and 17 through 24.
Except as expressly stated in these Terms or a separate written agreement, the Services are provided “as is” and “as available.”
To the maximum extent permitted by law, Tenlo disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, title, accuracy, availability, uninterrupted operation, error-free operation, and freedom from security vulnerabilities.
Tenlo does not warrant that:
Except for the carve-outs below, Tenlo’s total aggregate liability arising out of or related to these Terms or the Services will not exceed the greater of:
Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of goodwill, business interruption, loss of data, or cost of substitute services, even if advised of the possibility.
The limits above do not apply to:
Some jurisdictions do not allow certain limitations, so some limits may not apply.
You will defend, indemnify, and hold harmless Tenlo, its directors, officers, employees, contractors, affiliates, and agents from and against any third-party claim, investigation, penalty, fine, loss, damage, cost, and reasonable legal fee arising from:
Tenlo will notify you promptly of a claim, give you reasonable control of the defense and settlement, and reasonably cooperate. You may not settle a claim in a way that admits Tenlo’s liability or imposes obligations on Tenlo without Tenlo’s prior written consent.
These standard online Terms do not include a reciprocal intellectual-property indemnity from Tenlo. Customers who require defense-of-customer coverage, enhanced security terms, or a negotiated liability framework should request a Master Services Agreement at legal@tenloai.com.
We may update these Terms from time to time. For material changes, we will provide at least 30 days’ advance notice by email, in-app notice, or another reasonable method. Non-material changes may take effect when posted.
If you do not agree to a material change, you may cancel before the change takes effect. Continued use after the effective date means you accept the updated Terms.
These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law principles.
Each party submits to the exclusive jurisdiction of the courts located in Ontario for disputes arising out of or related to these Terms or the Services, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property, confidential information, security, or privacy rights.
If you have signed a Master Services Agreement, Pilot Agreement, order form, or other written agreement with Tenlo, that agreement controls over these Terms to the extent of a conflict.
These Terms, the Privacy Policy, Data Deletion Instructions, and any applicable order are the entire agreement between you and Tenlo about the Services and supersede prior agreements on that subject. Customer purchase-order terms, vendor-portal terms, or other Customer-provided terms are rejected unless signed by Tenlo.
You may not assign these Terms or your account without Tenlo’s prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all assets, provided the successor is not a Tenlo competitor. Tenlo may assign these Terms to a successor or affiliate.
The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, fiduciary, or employment relationship.
If any provision is unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
A waiver is effective only if in writing and signed by the waiving party. A waiver of one breach is not a waiver of another breach.
Neither party is liable for delay or failure caused by events outside its reasonable control, including outages or failures of upstream providers, platform API changes, labor disputes, natural disasters, war, terrorism, government action, internet failures, or power failures, provided the affected party uses commercially reasonable efforts to mitigate.
These Terms are drafted in English. If a translation is provided and conflicts with the English version, the English version controls.
Tenlo AI Inc.
PO BOX 10004, Uxbridge RPO Elgin Park, ON, L9P 0B1
Canada