See all your locations in one place.
A Trust Audit is a one-page read on how each of your branches is actually doing on Google: rating, review volume, how quickly reviews get answered, and how each one compares to the closest operator in its own market.
One page.
Brampton 4.5 / 65
Mississauga 4.2 / 65
Halton–Hamilton 4.4 / 175
The things you can't see from inside one profile.
Google shows you one location at a time. That's fine when you have one. It stops being fine at three.
- Every location's rating and review count, side by side, with the sample size attached
- How many reviews are sitting without a reply, per location
- How long since anyone answered a review at each branch
- Each location against the nearest comparable operator in its own market, not against your other branches
- Where the spread between branches is wide enough to mean something, and where it isn't
- Anything odd I find along the way: duplicate listings, stale addresses, forgotten profiles
Ratings and review counts come from Google. Reply status and response times are read by hand off each live profile, because Google's public data doesn't expose whether an owner replied. There's no API for it and no way to automate it honestly.
That means an audit takes me the better part of an hour, which is the main reason I don't offer them at volume. It also means a person has actually looked at your business rather than a scraper.
Nothing connects to your systems. No access, no login, no permissions. If you'd rather I didn't look at all, that's the end of it.
What a Trust Audit will never do
It won't tell you where you rank in Google Maps, because nobody can promise that honestly. It won't suggest filtering which customers get asked for a review. That's against Google's policy and the FTC's rules, and Tenlo doesn't do it. And no review is ever written, solicited or removed in producing one.
Three to ten locations, and no single view of them.
- Home services, restoration, trades and retail: anywhere each site has its own Google profile
- Owners and operations leads, not marketing departments
- Groups where one branch is quietly drifting and nobody's measured it
- Franchise owners holding several territories under one roof
Free for a limited number of qualifying operators.
There is no obligation to buy. I use these audits to learn where multi-location operators need a clearer view. If the findings point to something Tenlo can already help with, I can explain the available Reputation AI options. The broader multi-location product remains in development.
Ask for oneTell me where to look.
For operators with 3–10 locations. Requests are reviewed for fit. If accepted, I read your profiles by hand and send a one-page diagnostic within five business days. It is free, with no obligation.
The obvious ones.
What does it cost?
Nothing during this validation period. I accept a limited number of qualifying requests, and there is no obligation to buy.
Do I have to connect anything?
No. Everything in an audit is public information about your business that anyone could look up. You don't give me access to anything.
How long does it take?
If your request is accepted, I send the audit within five business days. I do them one at a time by hand.
What if the numbers are wrong?
Tell me and I'll correct it. The reply counts in particular are hand counts off a live page. If one is off, it's mine, not yours.
Will you keep my data?
No. Google's terms don't allow ratings and review content to be stored beyond a short window, so every audit is a dated snapshot that expires. I keep my own notes and nothing else.
What happens after?
You can have a short findings review if it would be useful. If Tenlo already has something relevant, I may explain the option clearly; there is no obligation to continue.