Which location is losing trust?
Tenlo's Reputation AI covers one location on every plan. Trust Engine is the layer above it: one view of response coverage, response time, and the reviews that still need follow-up at every branch.
The first pieces are live with early customers. I'd rather say what's finished and what isn't than let a website imply otherwise.
Ajax · 4 days
Pickering · under 24h
Oshawa · under 24h
Built, and not built.
There's a version of this page that implies all of it ships today. This isn't that page.
Reputation AI from $30 CAD a month for one location (Essentials, Growth, Pro), 14-day trial. For groups: an all-locations scorecard with unanswered reviews, longest wait and median response time per branch, a location switcher, teammate logins, and on Pro, a service-recovery loop where a poor review becomes a task with a status and an outcome.
Response targets per branch, and role-based access for branch and regional managers. Today a teammate sees every location. This is what I'm working on.
Multi-location pricing is set per business while the first groups are on it. I'd rather price it from real usage than publish a number I have to walk back.
That's fine when you have one. At four, the only way to see how you're doing is to open each profile in turn and copy what you find into a spreadsheet. That is what the operators I've spoken to are doing, and roughly what it costs them each month.
The reporting most tools give you is an average across the group. An average hides the branch with unanswered reviews or slow follow-up, which is the only number a regional manager actually needs.
And when a two-star does arrive, there's usually no answer to a simple question: who owns fixing it, and how does anyone know it got fixed?
Three things.
A roll-up that keeps trust visible
Every location in one view, where the group total matches what you see on each individual profile and a weak response rate cannot hide inside a strong average.
Response coverage and a clock per branch
Not a star-rating leaderboard. Response coverage and time-to-response are facts at any volume, both are inside your control, and a branch manager can be held to them.
A closed loop on the bad ones
A poor review becomes a task with a status and an outcome, so "we're on it" and "it's handled" are different states that somebody can see.
What I'm deliberately not building
No review filtering or gating. Screening customers before you ask them is against Google's policy and the FTC's rules. No written or AI-authored reviews, ever. No claims about Google Maps rankings, because nobody can promise those honestly. And nothing posts to your profiles without a person approving it.
I'd rather build this with a few operators than for them.
If you run several locations and any of the above sounds like your week, tell me. You'll get a quote, build notes as things ship, and a say in what gets built next.
- No cost, and no commitment to buy anything later
- A Trust Audit of your locations to start with, whether or not you go further
- Honest answers about what's finished, including when the answer is "not yet"
Tell me how many locations you run.
That's the whole form. I'll reply personally, because it's just me here.
Steve Masters · TenloAI Inc. · Uxbridge, Ontario
PO Box 10004, Uxbridge RPO Elgin Park, ON L9P 0B1
Fair things to ask.
Can I buy this today?
Yes. Multi Location is quoted per business. Tell me how many locations you run and I'll set it up. Each location gets its own Google and Facebook connection.
What's still missing?
Response targets per branch and role-based access for branch and regional managers. I won't give you a date I can't stand behind. It's one person building it, and the order depends partly on what operators tell me they need first.
What will it cost?
Quoted per business for now. A single location is $30, $50 or $99 CAD a month depending on the tier.
Does it work with Google and Facebook?
Google reviews are the core. Facebook reviews can be monitored, though replies there still have to be posted by you.
What about HomeStars?
No platform I know of covers it, which for Canadian home-services operators is a real gap. It's on my list. It isn't built.
Why should I trust a one-person company with this?
Fair question. Start with a Trust Audit. It costs you nothing, it's built from public data, and it will tell you whether I know what I'm looking at before you decide anything else.